At Mystbox.in, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes you may need to return a product. Please review our return policy below:
1. Eligibility for Returns:
- Mystery boxes can only be returned if they are unopened and in their original packaging.
- Items inside the mystery box can only be returned if they are damaged or defective upon arrival.
2. Time Frame for Returns:
- You must initiate a return within 7 days of receiving your mystery box.
- Once the return is initiated, you have an additional 7 days to ship the item back to us.
3. Return Process:
- To initiate a return, please contact our customer service team at [mystbox.in@gmail.com (or) 7601064060 ].
- Provide your order number and the reason for the return.
- If approved, you will be provided with a return shipping label.
4. Refund or Exchange:
- Refunds will be issued to the original payment method used for the purchase.
- If you prefer an exchange, please indicate the replacement item you would like in your return request.
5. Restocking Fee:
- A restocking fee may be applied for returns that are not due to damage or defects. This fee will be deducted from your refund.
6. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to damage or defects.
7. Final Sale Items:
- Some mystery boxes may contain items marked as “final sale,” which are not eligible for return or exchange.
8. Refund Processing Time:
- Once we receive your return, please allow up to 7 business days for the refund to be processed.
9. Contact Us:
- If you have any questions or concerns about our return policy, please don’t hesitate to contact us at mystbox.in@gmail.com or +917601064060.
Contact us
If you have any questions about our Return Policy, You can contact us by visiting this page on our website: https://mystbox.in/contact-us/
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